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What Do You Want To Know
How to Use Cura x Cura
How do I start using Cura x Cura?
Cura x Cura is only available to use for integrative medicine practitioners, acupuncturists, herbologists, and Oriental Medicine students. You first would need to create a practitioner account. Go to our Create Account page and fill in all the required details. We will ask for your license information and school information.
How long does it take for my account to get approved?
Upon uploading your practitioner license information, it would take one to three business days for the Cura x Cura team to review and approve your account.
When do I get to experience the full features of Cura x Cura?
Full features of Cura x Cura will be available once your account has been approved by the Cura x Cura team.
For student accounts, you can upload your license via “My Account”. Upon approval, your account will be upgraded to a practitioner account, granting you access to all features of Cura x Cura, including the ability to order herbs for your patients.
What are the full features of Cura x Cura?
The full features of Cura x Cura include:
- Creating patient profiles (not available for student accounts)
- Ordering for patients (not available for student accounts)
- No Sales Tax with a valid seller’s permit (not available for student accounts)
- Access to wholesale pricing
- Ability to build customized herbal formulas
- Access to an extensive selection of patent herbs
Do my patients need to create an account for purchasing?
No. After checking out patients during their regular office visits, practitioners can place an order for their patients with direct shipping on Cura x Cura. Please note Cura x Cura doesn’t determine the prices you charge your patients.
If I have multiple discount codes, can I use all of them in one purchase?
No. Since Cura x Cura provides a lot of opportunities to their users to have discounts, only one discount code can be used per order.
Do I get charged on sales tax?
For practitioners: No, you won’t be charged sales tax at the time of purchase. However, if we don’t have your seller’s permit information on file, sales tax will be applied at the end of the year.
For students: Yes, sales tax will be applied based on your shipping destination.
Patent Herbs
When do I get to see the prices of all the patent herbs in Cura x Cura?
You will get to see all the patent herb prices after your account has been approved by the Cura x Cura team within one to two business days after you create your account.
Can I order patent herbs and customized herbs for a patient in a single purchase?
Yes, you can include both patent and customized herbs in a single order. However, please note that customized formulas will require additional processing time. For details on processing and delivery times, please refer to the Shipping Policy page.
Can I order patent herbs without an assigned patient?
Yes, you can order patent herbs without assigned patients. By default, the order will be shipped to the address provided under your account
Do I get additional discounts if I do bulk orders?
Yes, Cura x Cura welcomes bulk orders from clinics or schools with regular purchasing needs. Please Contact Us to discuss the cases
What is the return and cancellation policy for patent herb orders?
You can cancel patent herb orders before shipment by going to the “My Order” page and canceling the order there. While we cannot accept returns, we’re here to help if your items arrive damaged. Please visit our Returns and Cancellation Policy for more details.
What information do you require for patient profile?
We only required you to provide your patient’s name. A delivery address is required if you want the order shipped directly to your patient. Email and phone numbers are not necessary.
How do you secure my patient information?
Cura x Cura is hosted on HIPAA-compliant servers and performs daily backups to ensure your data is secure and protected against loss. We implement stringent security measures, including encryption and access controls, to safeguard your information. Our commitment to data integrity and security ensures that your sensitive information remains confidential and available when you need it.
Do I get charged on sales tax?
For practitioners: No, you won’t be charged sales tax at the time of purchase. However, if we don’t have your seller’s permit information on file, sales tax will be applied at the end of the year.
For students: Yes, sales tax will be applied based on your shipping destination.
Customized Herbs
How long is the processing time for each format of the customized herbs?
Below is the processing time for each format of the customized herbs:
| Types | Processing Times | |
|---|---|---|
|
Granules | Up to 2 business days |
|
Capsules | Up to 2 business days |
|
Raw Herbs | Up to 3 business days |
|
Decoctions | Up to 3 business days |
|
Honey Pills | Up to 15 business days |
|
Starch Pills | Up to 15 business days |
How much is the processing fee for each format od the customized herbs?
Below is the processing fee for each format of the customized herbs:
| Types | Processing Fees | |
|---|---|---|
|
|
Granules | N/A |
|
|
Capsules | $10 per bottle |
|
|
Raw Herbs | $5 per packet |
|
|
Decoctions |
$40 for orders up to 60 bags.
$0.75 per bag for orders over 60 bags |
|
|
Honey Pills | $25 per pound |
|
|
Starch Pills | $25 per pound |
How much is the minimum order for each format of the customized herbs?
Below is the minimum order for each format of the customized herbs:
| Types | Minimum Order | |
|---|---|---|
|
|
Granules | 50 grams per bottle |
|
|
Capsules | 100 ct (50 grams) per bottle |
|
|
Raw Herbs | 5 packets |
|
|
Decoctions | 14 bags |
|
|
Honey Pills | 2,250 grams |
|
|
Starch Pills | 2,250 grams |
How are the customized herbs prepared and processed?
Customized herb formulas are prepared and processed at facilities certified by the California Department of Public Health Food and Drug Branch. These facilities adhere to rigorous standards for safety, cleanliness, and quality. Each step of the production process is closely monitored to ensure the highest level of quality control. Our partner facilities use state-of-the-art equipment and follow best practices to maintain the integrity of the formulas, providing you with products that meet stringent regulatory requirements and deliver consistent results.
What happens if Cura x Cura does not carry the specific herb I need for my customized formula?
Cura x Cura’s main mission is to provide convenience and easier access to TCM products with practitioners. Even if you don’t see the herb you need on our website, we can always find it for you. If you’re looking for something specific, please Contact Us. Our global network of trusted suppliers is highly reliable in sourcing what our customers need.
For capsules and granules format, what happens if Cura x Cura does not carry the specific brand I need for my customized formula?
Cura x Cura’s main mission is to provide convenience and easier access to TCM products with practitioners. If Cura x Cura does not carry the specific brand you need for capsule/granule format for your customized herb formula, please Contact Us for more support.
Can I order patent herbs and customized herbs for a patient in a single purchase?
Yes, you can include both patent and customized herbs in a single order. However, please note that customized formulas will require additional processing time. For details on processing and delivery times, please refer to Shipping Policy.
Can my patient see the wholesale price?
At checkout, if you choose the “Dropship Order” option for your order, your patient will not see the price you paid. This option is automatically selected for patient orders to ensure privacy and prevent pricing details from being disclosed to the patient.
Can I hide the ingredient details on the product label?
Yes, you have the option to hide only the percentages/weight of each ingredient on the product label. If you do not choose to hide this information, the label will automatically display each ingredient’s name, its actual weight, and its percentage. Under the Dietary Supplement Health and Education Act (DSHEA), Cura x Cura cannot conceal individual ingredient names from your order.
What does the package look like?
At Cura x Cura, we understand the importance of presentation for your business and we offer professional packaging at no additional cost. We take great care in ensuring that each product is packaged with attention to detail, enhancing both aesthetics and functionality. Please visit the Home page and click on each customization type to see how each customization format is presented. There, you can visualize the various packaging options.
Do I get charged on sales tax?
For practitioners: No, you won’t be charged sales tax at the time of purchase. However, if we don’t have your seller’s permit information on file, sales tax will be applied at the end of the year.
For students: Yes, sales tax will be applied based on your shipping destination.
Shipping and Returns
What's the shipping speed?
Our standard shipping generally takes 1-5 days, depending on your location. If you need quicker delivery, we also offer Next-Day shipping to accommodate your needs. We utilize UPS and USPS for our shipping services. For more details on available shipping options and delivery times, please visit our Shipping Policy pages. We aim to provide flexible and efficient shipping solutions to ensure your order arrives promptly and meets your expectations.
How much does shipping cost?
We offer a flat shipping cost of $9.75 for standard delivery. For faster shipping options, the cost varies depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders over $125. You can mix and match patent herbs and customized formulas to qualify for this offer.
What is the return and cancellation policy for customized herb orders?
Returns are not allowed for customized herb orders. Please visit our Returns and Cancellation Policy for more details.
What is the return and cancellation policy for patent herb orders?
Patent herb orders can be canceled before shipment. While we cannot accept returns, we’re here to help if your items arrive damaged. Please visit our Returns and Cancellation Policy for more details.
What is the return policy for customized herb orders?
Returns are not permitted for customized herb orders. If your product is damaged or defective during shipping or delivery, please contact us for assistance. Please visit our Returns and Cancellation Policy for more details.
